SHIPPING & RETURNS
ORDERS
Why isn't my Welcome Discount code working?
This special one-time-only code has a few terms and conditions, which may apply to your order:
- It can only be used on full-priced items
- It must be redeemed using the email address you signed up with
- It cannot be combined with other offers or promotions, and doesn't apply to sets.
If you still need help applying your code, our team is happy to assist—reach us anytime at hi@cielecosmetics.com.
Am I able to check on the status of my order?
Order status will be updated in the orders page in your cielecosmetics.com account here and you will be provided with tracking information once your order has been shipped.
How do I make changes to my order?
Unfortunately, we are unable to make changes to your order once it has been confirmed.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, PayPal, ApplePay and ShopPay.
Do you offer gift cards?
We do not offer ciele gift cards at this time.
RETURNS & EXCHANGES
What is your return policy?
We are happy to issue an exchange or refund for specific products within 30 days of delivery. We do not accept returns after 30 days. Please note that at this time we are not accepting international returns.
We are unable to accept returns for products sold as part of a set unless the entire set is returned.
If you purchased a ciele product from any of our retail partners and are unhappy for any reason, please reach out to the retailer directly as we are unable to issue refunds for orders purchased outside of cielecosmetics.com.
Shipping charges: While we're happy to refund or exchange your product, we are unfortunately unable to refund shipping charges.
How do I return my order?
Click here to begin your return or reach out to us at hi@cielecosmetics.com if you have any questions or concerns.
Once the return is approved, our team will provide a return shipping label, which will be deducted from the return total.
How long does it take to process a refund?
Once your return has been approved you will receive a notification that your return has been accepted and a refund is being processed. Please allow for up to 10 business days for the refund to be reflected in your account.
How do I make an exchange?
At this time, exchanges are only available for Tint & PROTECT SPF 50+ and Conceal & PROTECT SPF 50+.
To request an exchange, please email hi@cielecosmetics.com. Once your exchange is approved, we'll provide you with a return shipping label. After your item(s) are received and processed at our warehouse, we'll contact you with the next steps.
Please note that customers are responsible for the cost of return shipping.
Can I return or exchange items purchased from Sephora.com or Sephora retail stores?
We are unable to accept returns or exchanges for all products purchased in Sephora stores and on Sephora websites. Please visit the Sephora.com to review their return policy or visit a Sephora store.
SHIPPING
What is the cost of shipping?
The cost of shipping is $7.95 for all domestic orders with free shipping for every U.S. domestic order over $65. International shipping costs vary by order.
Where do you ship?
We currently ship within the continental U.S. and to selected international countries. At this time, we’re unable to deliver to P.O. Boxes, APO/FPO addresses, Guam, Puerto Rico, or the U.S. Virgin Islands. International destinations: Any countries part of the European Union and United Kingdom.
Orders shipped outside of the U.S. may require taxes and duties upon delivery. Payment of these fees is the responsibility of the customer and not reimbursed by ciele cosmetics. For more information, please contact your local customs office.
